Consumer Service Delivery
DELIVERING SINCE 2012
Air
Ocean
Rail
Insurance
Customs
consumer service delivery
Consumer Service Delivery (FWE) keeps your business in motion and your cargo on track. We offer dedicated transport, logistics and warehousing solutions in Europe and across the world with customized personal service and guaranteed quality. Privately owned since the founding in 2009 with branches in Denmark, Sweden, Norway, Finland and China we are one of the leading transport and logistics companies.
What We Do
Consumer Service Delivery (FWE) provides a portfolio of full logistic solutions around the globe which includes, but not limited to International and Domestic express delivery, Freight Forwarding, Integrated Logistics Solutions, Information and Document Management Solutions, Warehousing, Packaging Services, Food Delivery, Agriculture Logistics and E-commerce Solutions.Our Services We Serve All Industry
OUR COMPETENCIES
Consumer Service Delivery processes have been defined by the process objective for the company which is to have 100% accountability for all customers’ packages, 98% error free invoicing on express and 100% error free invoicing for logistics and freight.
Consumer Service Delivery will ensure 100% accountability and security for all clients’ packages.
Consumer Service Delivery will at any time know what the customers’ changing needs are and be able to deliver on the customers’ needs within the shortest possible time.
This is the swift delivering of parcels and other services to customers.
263
OFFICES WORLDWIDE
9628
STAFF STTRENGHT
520
FLEETS OWNED
243M
ITEMS DELIVERED
FWE Tracking & Shipment Status FAQ
How can I track my shipment?
You can track your shipment using our website or one of our online portals. Usually your merchant or online shop sends you a link to track your shipment.
What is a tracking number/ID?
A tracking number or ID is a combination of numbers and/or letters that uniquely identifies your shipment. The ID length may vary from 8 to 15 characters.
Where can I find my tracking number/ID?
In general, the merchant or online shop is able to provide the tracking number or ID. If you have ordered a product from an online shop, the confirmation email or shipment notification often contains the tracking number or ID.
If not, please contact your merchant or online shop.
Please note that not all shipments have tracking numbers/IDs.
When will my tracking information appear?
You should see tracking events within 24-48 hours after you have received the confirmation by your merchant or online shop. The reason it takes time to see tracking events is because the first event is created once the shipment is handed to us, i.e. once the shipment has departed the fulfillment center of your merchant or online shop.
Why is my shipment status unchanged?
For most shipments, we provide only milestone tracking which means it may take some time before a new tracking event is displayed. Your package continues to travel to its destination despite the time between the tracking events. Depending on the destination, it could also take time to arrive in the destination country due to the distance and transit time of the selected service.
Your shipment might also be delayed. Delivery delays can be caused by events beyond the control of FWE, e.g. weather events, local disruptions like public holidays, customs or strikes. In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact your merchant or online shop. The merchant or online shop as our contract partner can start an investigation for lost items.
Please also note that some packages only have limited tracking events in the country of origin and no tracking events in the destination country
Can I track multiple tracking numbers with a single request?
No, we do not support such feature at the moment.
Who will deliver my shipment?
We have agents who fulfill shipment delivery, but in the case where there is none in your locality, we partner with 120 postal providers around the world, which deliver shipments on your behalf.
Why is my tracking number/ID not working?
In case your tracking ID is not working, please contact your merchant or online shop.
When will my shipment be delivered?
Once your shipment has been handed over to us by the merchant or online shop, delivery is based on the service selected. The merchant or online shop usually indicates the delivery time on its website.
Please keep in mind that delivery times can vary depending on the product/service chosen and origin/destination relation; from 2-3 days for neighboring countries and up to 20 days for countries with long distances.
Please also keep in mind that – depending on the product/service chosen – the shipment will normally be handed over to the respective local postal company in your country for final delivery to you.
Why has my shipment not been delivered yet?
Please keep in mind that usual delivery times can vary depending on the product /service and origin/destination relation, from 2-3 days for neighboring countries and up to 20 days for countries with long distances. The merchant or online shop usually indicates the expected delivery time on its website.
If your shipment exceeds the expected delivery time, your shipment unfortunately is delayed. We sincerely apologize for any inconvenience a delay may cause. Delivery delays can be caused by e.g. weather events, customs or strikes. In case your shipment has not arrived within 10 days after the expected delivery time, please contact your merchant or online shop. The merchant or online shop, as our contract partner can start an investigation for lost items.
Why is customs holding my shipment?
Shipments must be custom cleared. Customs clearance processing times differ from country to country and cannot be influenced by FWE Customer Service. For some countries, duties and taxes may be due. Customs may hold your shipment because they require more information. In this case, our support system will guide you through the clearance process.
What are the duties and taxes?
Duties and taxes are consumption taxes. Customs duties are levied on certain goods purchased abroad. Value added taxes (VAT) are usually levied in the country where the purchased goods are consumed. Duties and taxes differ per country. Depending on country, duties and taxes are settled with the post office or the customs office.